Privacy Policy

Therapies on Thames limited (TOT) are committed to protecting and respecting your privacy.

Therapies on Thames limited understand that your information is entrusted to us and we are committed to protecting and respecting your privacy. Therapies on Thames limited comply with data protection legislation and with clinical confidentiality guidelines. This privacy policy is designed to tell you about our practices regarding the collection, use, storage and disclosure of personal information that we hold about you and which you may provide when either contacting us for an enquiry or registering with us to use or access our services.

When we refer to “personal information” in this policy, we mean information that could or has the potential to identify you as an individual or provides information about you. Accordingly, we may hold and use information about you as a customer, a patient, or in any other capacity, for example, when you visit our websites, complete a form, access our services or speak to us

Information That We Collect:

We may collect the following information:

> Name

> Contact information including email address

> Demographic information such as postcode, preferences and interests

What We Do With The Information That We Collect:

We collect information to understand your needs and provide you with a better service, and in particular for the following reasons:

> Internal record keeping.

> We may use the information to improve our products and services.

> We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

> From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

> We may use the information to customise the website according to your interests.

Telephone Calls:

> In the interests of training and continually improving our services calls to TOT and its agents may be monitored or recorded. Private calls to and from patients are not recorded.

Information That We Collect During Treatments & Services:

> Where sensitive clinical information is collected it will be kept confidential and secure and will only be disclosed to and received from those individuals involved with your treatment or care, or to their agents and, if applicable, to any person or organisation who may be responsible for meeting your treatment expenses or their agents. Information may be provided to external service providers and regulatory bodies for the purpose of clinical audit to ensure the highest standards of care and record keeping are maintained.Anonymous or aggregated data may be used by TOT, or disclosed to others contracted by TOT, for clinical audit, research or statistical purposes.

Information Collected Via Our Website:

Please be sure to read this entire privacy policy before using or submitting information to the TOT website.

The TOT website is controlled and owned by Therapies on Thames limited, referred to in this privacy statement as ‘we’, ‘us’ or ‘our’.

By using the site, you agree to the terms of this Privacy Policy. Whenever you submit information via the site, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

The site is intended for use by residents of the United Kingdom

Information Security:

We endeavour to protect all information we hold about you by ensuring that we have appropriate security measures in place to prevent unauthorised access, information being lost, destroyed or damaged. We conduct audits to monitor our compliance to Information Security and data protection.

In the usual course of our business, we may use third party organisations to support the essential delivery of our services. This may be to support IT systems in which your information is stored, or for the purposes of debt collection, transportation and storage of information and confidential destruction.

Where a third party data processor is used, we ensure that they operate under contractual restrictions with regard to confidentiality and security, in addition to their obligations under the Data Protection Act.

Personal information you provide to us is held on a secure server in locked information centres and is encrypted wherever possible. Information is kept for as long as is reasonably necessary. Some IT service providers may host data in servers located outside of the EEA using cloud solutions. Where this is the case we have implemented appropriate security to protect the personal information you disclose to us from loss, misuse, unauthorised access, disclosure alteration and destruction.

How We Use Cookies:

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

For information on how to delete cookies, please refer to:’s-Cookies

Links To Other Websites:

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you contact us for any reason we might capture your name and email address to send you emails about our services or products which we think might be of benefit to you. If you wish to unsubscribe yourself from receiving further emails from us, simply click on the ‘unsubscribe’ link at the bottom of any email you receive from us alternatively you can email us at informing us to do so.

Our Non Disclosure Policy:

Therapies on Thames limited hereby agree that, unless prior consent from the client, we will not disclose any confidential information to any third party at any time by adhering with the Data Protection Act 1998.
Therapies on Thames limited reserves the right to change their policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Last Updated: September 2013.