Terms Of Use

In these Terms and Conditions we, our, or us refers to Therapies on Thames Ltd.

ACCEPTANCE OF TERMS

By accessing the content of www.therapiesonthames.co.uk (“the Website”) or any of our associated sites you agree to be bound by the terms and conditions set out herein and you accept our privacy policy available online. If you object to any of the terms and conditions set out in this agreement you should contact us before considering using any of our services.

You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.
You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

ROLE OF CARERS

Regular home support is vital in ensuring the best outcomes from therapy. The therapist will discuss appropriate strategies and activities and how frequently specific tasks should be carried out at home. It is essential that you commit to carrying out the advice provided in order for the expected level of progress to be made.

FREE CONSULTATION

We offer a 15 minute free consultation to discuss your specific needs and describe our service. This is via telephone call, Skype, face time or email enquiry. Please do not hesitate to contact us if you have a query.

CONSENT TO TREATMENT

By attending therapy sessions it is presumed you are consenting to treatment and have read and understood the above terms and conditions. Clients will be discharged at the end of an episode of care. This is when therapy is complete or when the client’s potential is achieved in the area targeted by therapy. You may also choose to withdraw from therapy at any time, or postpone therapy.

FEES & TRAVEL COST

Fees are agreed prior to assessment & treatment commencing. 
The fee includes time spent outside the session in planning, preparing therapy materials, and any necessary telephone/email liaison with clients,family and other professionals. It also includes the cost of assessment and paper based therapy materials. Travel is charged at 0.45p per mile.

PAYMENTS

All fees are agreed prior to the start of therapy. All sessions must be paid for in advance or on the day. Payments can be made by cash, cheque or direct bank transfer. A written receipt/invoice can be provided on request. 
If a session is not paid for on the day, further sessions may be suspended until payment has been made.

CANCELLATION POLICY

24 hours’ notice is required. Sessions cancelled after this time or not attended will be charged at 50% the usual rate. However we understand that unforeseen situations may occasionally prevent attendance and we can discuss this if it occurs.

A client may withdraw from therapy at any time. A week’s notice would be appreciated. Occasionally we may need to rearrange your appointment. We will aim to contact you at least 48 hours in advance and arrange another appointment to suit you.

LOCATION OF SESSIONS

Sessions can take place at your home, the client’s nursing home/residential home or the therapist’s clinic base. It is requested that clients provide a quiet environment, free from distraction (e.g. phone, TV). When a session is arranged at a care home, the care home must be informed and be in agreement. It is expected that a member of staff will be available to discuss the session.

LETTERS, REPORTS & TREATMENT PROGRAMS

These will be written at the client’s request and will incur additional costs. Reports or advice will only be distributed to other relevant professionals (e.g. GP) with the consent and signature of the client/guardian.

CIRCULATION OF REPORTS / SHARING INFORMATION

It is considered best practice to share information with relevant professionals in order for you to receive appropriate therapy and for us to work efficiently and effectively with you. However we are committed to protecting your privacy and therefore your agreement will be sought before information/reports are circulated or prior to consultation with other professionals unless we are obliged by law to disclose personal data.

REFERRALS OF SERVICE

We accept self referrals and referrals from health care professionals.

COPYRIGHT

By using the Website you agree to respect the intellectual property rights of Therapies on Thames Ltd and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.

MODIFICATION

Therapies on Thames Ltd reserves the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement. Last updated: May 2013

WEBSITE DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Therapies on Thames Ltd. and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Therapies on Thames Ltd.. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Therapies on Thames Ltd. takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 

THERAPIES ON THAMES

Therapies on Thames Ltd incorporated and registered in England and Wales with company number 07912119 whose registered office is at Unit 2 Killarney Court, Lodge Crescent, Waltham Cross, Hertfordshire, EN8 8EW.